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What to do if you are involved in an accident – Let Driver 303 tell you what to do:

An accident occurs in various forms such as:

Damaged the road or Motorway you were travelling on or parked on

Damage to property belonging to a third party

An injury has been caused to someone other than yourself – Other people were involved in accident

Damage to another vehicle/vehicles or another vehicle has damaged yours. You could be at fault or other party could be.

If you are involved in an accident no matter how small it may be or appear to be, there are certain procedures to follow at all times. Please never leave an accident or try to sort by other means.

These are the important steps to follow:

Always Stop, keep calm and give your name and address plus the registration number of your vehicle, together with the name and address of its owner to any person having reasonable grounds to request such information.

Then Report the accident to a Police officer or Police station, you can do this even by calling emergency services, make sure you do this as soon as is reasonably possible and always within 24 hours of the accident, do not leave it – leaving it can cause bigger issues with the accident at hand and with your insurance.

If you have hired a vehicle then please report the accident to your Hire office immediately, they need to know

When a accident has occurred its important to keep area you are in safe so please warn other traffic by using your hazard warning lights and/or a red warning triangle.

Never, in any way, admit liability, leave this insurance to decide.

Always keep calm, getting angry or stressed can go against and cause further issues plus keeping calm helps the situation and ease tension

Obtain details from anyone else involved

You are only required to give your name and address if you are involved in an accident. Don’t admit liability,

However, if you’re asked direct questions by the police about the cause of the accident, take a moment to gather your thoughts so you are able to give a clear picture of what has happened.

Where possible, obtain the following information from any other people involved:

The names and addresses of the driver(s) or vehicle owner(s)

Registration number(s) of any other vehicles involved in the accident

The names and addresses of any witnesses

The number of any police officer present

Details of the insurance companies of any other vehicle involved

Details of the accident itself such as;

A list of the damage caused

Damage/defects already on vehicle before accident

Registration number and vehicle make

Condition of tyres

Speed of vehicle

Was vehicle signalling?

Any injuries to driver or passengers

The position of any other vehicles involved, the width of the road, the position of any road markings or traffic signs etc

Try to draw a sketch to illustrate these points.

Write down the following information about yourself and the vehicle you were driving:

Your name
Date of birth
Date passed test
Vehicle registration
Trailer number (if applicable)
Damage to your vehicle
Speed at which you were travelling
Were you signalling?
Did you sound your horn?
Date, time, place of accident
Weather conditions
Street lighting
Make a sketch (to include road markings, signs, measurements and vehicle positions etc.).

Reporting the Accident

If you are involved in an accident that causes an injury or damage to property, you must report it to the correct authorities. The criteria for such accidents are any that involve:

Anyone other than yourself

An animal not carried in your vehicle

A vehicle other than the one that you are driving

Property on or adjacent to a road – e.g. trees, pillar boxes, lamp-posts etc.

Accidents involving Dangerous Substances

If there is a traffic accident involving dangerous substances, the ADR-Certified driver will be the person most qualified to deal with the situation until the arrival of the emergency services. Two of the most likely possible scenarios are fire and the release of hazardous substances.


There are three ingredients for fire:



Ignition produced by heat from sparks, cigarettes, overheated tyres & brakes, static electrical charge, faulty wiring and naked flames.

All fires are extinguished by removing one of the three elements listed above.

All ADR vehicles in the UK must be equipped with one extinguisher of at least 2kg dry powder for cab fires and one extinguisher of at least 6kg dry powder suitable for dealing with fires in the load. Make sure you know location and be ready to use when needed.

Dealing with Fire in a accident – Driver 303 has advice and tips

Remember your own safety at all times, do not be caught off guard

React quickly and logically, calm and think before taking vital steps

Assess the situation, what is happening, what is needed. Tackle the fire only if it is safe to do so and you feel confident to do so. Do not do anything that puts you or others at risk

Remember the three elements of fire, if you do not know these then make sure you do before driving in case of an incident. Try to remove one of elements from incident if possible

Never fight a fire involving aerosols, cylinders etc. as they may explode and you are not trained to do so safely. Move away, move anyone else away and await fire service

Always move people away from the danger at hand

Preventing Fire where possible – Driver 303 advice

Check your vehicle regularly. Poor maintenance or minor defects may cause a fire which can then put you at fault later on. Take care of your vehicle, so it takes care of you

Keep your vehicle rubbish-free, clutter can cause issues and ignite fires

Remove all sources of ignition such as lighters, matches , Aerosols etc

Follow operating procedures, know them before driving

Avoid loading flammables and ‘oxygen providers’ (organic peroxides, oxidising agents etc.) in the same load.

Release of Dangerous Substances

If the materials that you are carrying are released, always follow this procedure:

Call the emergency services as soon as possible, giving detail of your load, the location etc. If possible, ask someone else to do this so that you can remain at the scene.

Try to help anyone who is injured or in immediate danger.

If possible, also take the following actions:

Move the vehicle to a place where the danger can be lessened, but only if it is safe to do so.
Stop the engine.

Remove any written information about the load from the vehicle’s cab in order to give both yourself and the emergency services useful advice.

If safe to do so, turn off the battery-isolating switch (if fitted).

Keep people away.

Put on protective clothing.

Keep all possible sources of ignition away from the scene of the accident – other vehicles etc. Stop people smoking.

Put out a warning triangle behind the spillage or the vehicle.

Try to contain the spillage.


Place yourself in danger. Protective equipment is not designed for use over long periods but to allow you to leave the danger area.

Tackle a large fire with a cab-extinguisher.

Enter a confined space if there is even the smallest possibility of a gas-build up.

When the Emergency Services arrive:

Show them any written information about the substance.

Tell them what you have already done.

Tell them about anyone else involved who may need their help.

Tell the client as soon as possible.

Tell your Driver Hire office as soon as possible.


If possible, always manoeuvre the vehicle into a safe location to avoid causing an obstruction or an accident.

Inform the client of these details:

Your name

Cab-phone number (if fitted)

The vehicle’s position & location

Whether or not the vehicle is loaded

The remaining delivery points

The vehicle’s make, model and registration number

For tyre problems, state the make, type, size and position of the tyre

For tail-lifts, state the make and model

For windscreens, explain the scope of the damage

If the vehicle is totally inoperable, you will be advised as to how best to return to your base – train, bus, car, etc

Driver 303 Agency are here to help support and advise, please read through all information we provide
If your breakdown is on a motorway, make sure that the police have been informed and keep them informed of any developments i.e. recovered/repaired

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